Privacy Policy

Last updated: 23 July 2026

N2K Solutions respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how N2K Solutions collects, uses, stores and shares personal data when you visit www.n2ksolutionsmalta.com, submit a consultation request, contact the business or use its condominium administration and property management services.

1. Who Is Responsible for Your Personal Data?

The data controller is:

N2K Solutions
Operated by: Noel Psaila
Website: www.n2ksolutionsmalta.com
Email: info@n2ksolutionsmalta.com
Telephone: 7707 9781
Business address: No public-facing business address is currently listed.

In this Privacy Policy, “N2K Solutions”, “we”, “us” and “our” refer to Noel Psaila operating under the N2K Solutions business name.

Privacy and data-protection requests may be submitted by email or telephone using the contact details above.

The GDPR requires a privacy notice to identify the controller, explain the purposes and legal bases of processing, identify recipients or recipient categories, explain retention and transfers, and inform individuals of their rights.

2. When This Privacy Policy Applies

This Privacy Policy applies when you:

• Visit the N2K Solutions website.
• Complete the consultation or contact form.
• Contact N2K Solutions by telephone, email or WhatsApp.
• Request information, a quotation or a consultation.
• Communicate with us about a condominium, community building or property.
• Become a client or communicate with us in connection with our services.
• Interact with N2K Solutions advertising that directs you to the website.

Third-party websites and services, including WhatsApp, Facebook and Instagram, operate under their own privacy policies.

3. Personal Data We Collect

Information You Provide

We may collect:

• Your full name.
• Email address.
• Telephone number.
• Service required.
• Information about your condominium, building or property.
• Your relationship to the building or property.
• Details included in your consultation request.
• Messages and correspondence.
• Quotation and service requirements.
• Information provided during meetings, telephone calls or service communications.
• Information needed to manage an ongoing client relationship.

Please do not include sensitive personal data in the website form unless it is genuinely necessary for your enquiry.

Information Collected Automatically

When you visit the website, we or our service providers may automatically process:

• IP address.
• Browser type and version.
• Device type and operating system.
• Date and time of access.
• Pages visited.
• Referral source.
• Website interactions.
• Approximate location derived from technical information.
• Cookie identifiers.
• Advertising and conversion events, where consent has been provided.
• Server, security and diagnostic logs.
• Your Cookiebot consent choice.

The exact cookies and tracking technologies active on the website may change. The Cookiebot cookie declaration should provide the current list of cookies, providers, purposes and expiry periods.

4. How We Use Personal Data

We may use your personal data to:

• Respond to your enquiry.
• Contact you about a consultation request.
• Understand the requirements of your condominium or property.
• Prepare quotations and service proposals.
• Take steps before entering into a service agreement.
• Provide condominium administration services.
• Provide property management services.
• Coordinate maintenance, repairs and contractors.
• Organise meetings and maintain relevant records.
• Communicate with owners, residents, clients and service providers.
• Manage condominium fees, budgets and financial records where this forms part of the agreed service.
• Maintain client and service records.
• Operate and secure the website.
• Detect spam, fraud, misuse or security incidents.
• Measure advertising performance, where consent has been provided.
• Improve the website and marketing campaigns.
• Comply with legal, accounting and regulatory obligations.
• Establish, exercise or defend legal claims.

We will not use personal data for a materially different purpose without first providing appropriate information and establishing a valid legal basis.

5. Our Legal Bases for Processing

Steps Before Entering Into a Contract

We process your information when you request:

• A consultation.
• Information about our services.
• A quotation.
• A proposal.
• A discussion about managing your building or property.

This processing is necessary to respond to your request and take steps before entering into a possible service agreement.

Performance of a Contract

Where you become a client, we process information where necessary to provide the agreed condominium administration or property management services.

Legitimate Interests

We may rely on legitimate interests to:

• Respond to general business enquiries.
• Operate and improve N2K Solutions.
• Maintain appropriate business records.
• Manage client and contractor relationships.
• Protect the website.
• Prevent spam, fraud and misuse.
• Secure our systems.
• Defend or pursue legal claims.

We will only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

Legal Obligations

We may process and retain information where required to comply with:

• Accounting obligations.
• Tax obligations.
• Court orders.
• Regulatory requirements.
• Other applicable Maltese or European Union laws.

Consent

We rely on consent where required for:

• Non-essential cookies.
• Meta Pixel and advertising tracking.
• Optional marketing communications.
• Any other processing for which consent is specifically requested.

You may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn. The GDPR recognises these legal bases and requires controllers to identify the basis applicable to each processing purpose.

6. WPForms and Consultation Requests

The website uses WPForms to provide its consultation and contact form.

When you submit the form, we may collect:

• Full name.
• Telephone number.
• Email address.
• Service selection.
• Information about your building or property.
• The contents of your message.
• Technical data used for form security or spam prevention, depending on the form configuration.

The information is transmitted to N2K Solutions so that we can respond to your enquiry.

Form information may be processed through:

• WordPress.
• WPForms.
• Hostinger.
• The website’s email-delivery service.
• Email systems used by N2K Solutions.
• Security and spam-prevention tools connected to the website.

WPForms provides GDPR-related settings, including options concerning user cookies, technical user details and agreement fields. The website operator remains responsible for configuring and using those features appropriately.

Submitting the contact form does not automatically subscribe you to marketing communications.

7. Form Privacy Acknowledgement

The contact form may ask you to confirm that you have read this Privacy Policy.

Recommended wording:

I have read the Privacy Policy and understand that N2K Solutions will use my information to respond to my enquiry.

This acknowledgement confirms that privacy information has been provided. It is not intended to replace the legal basis used to process your consultation request.

8. Website Hosting

The website is hosted by Hostinger.

Hostinger may process technical data needed to provide and secure the hosting service, including:

• IP addresses.
• Server logs.
• Website files.
• Database information.
• Website backups.
• Security events.
• Diagnostic information.
• Data transmitted through the website.

Hostinger states that it retains information as necessary to provide its services, comply with legal obligations, resolve disputes, maintain security and protect its systems. Residual copies may remain temporarily in backup systems.

9. Cookies

Cookies are small files or similar technologies stored or accessed on your device. They can be used to operate a website, remember preferences, measure website usage or support advertising. Malta’s IDPC distinguishes tracking cookies used for behavioural advertising from cookies required for basic operation.

The website may use the following categories:

Necessary Cookies

These cookies are required for functions such as:

• Website security.
• Basic website operation.
• Form functionality.
• Remembering cookie-consent choices.
• Maintaining technical sessions.

Necessary cookies cannot always be disabled through the cookie banner because the website may not function correctly without them.

Preference Cookies

These cookies remember choices that improve your experience, where applicable.

Analytics Cookies

These cookies help measure website usage and performance. Analytics cookies should only be activated where the relevant consent has been provided.

Marketing Cookies

Marketing cookies and tracking technologies may be used to:

• Measure advertising performance.
• Record website conversions.
• Build advertising audiences.
• Support relevant advertising.
• Understand how visitors arrive from advertisements.

Marketing cookies should remain disabled until you accept them.

10. Cookiebot

The website uses Cookiebot by Usercentrics to:

• Display the cookie banner.
• Record cookie choices.
• Allow visitors to accept, reject or customise non-essential cookies.
• Apply the selected consent preferences.
• Help block non-essential services before consent.
• Maintain evidence of consent choices.

Cookiebot may process technical and consent-related information when the banner loads and when a visitor submits or changes a consent choice. Cookiebot describes its service as collecting visitor consent for non-essential website services and blocking those services before consent.

You may change or withdraw your cookie choices through the cookie settings link or button displayed on the website.

Withdrawing consent stops future optional processing from that point, but it does not make earlier consent-based processing unlawful.

11. Meta Pixel

Subject to your marketing-cookie consent, the website uses the Meta Pixel.

The Meta Pixel helps N2K Solutions understand actions taken on the website after someone views or clicks an advertisement. Meta describes the Pixel as a tool for measuring advertising effectiveness by understanding actions people take on a website.

Depending on the website configuration, Meta may receive:

• IP address.
• Browser and device information.
• Cookie identifiers.
• Page-view events.
• Referral information.
• Date and time of interactions.
• Configured events, such as viewing a page or submitting a consultation request.
• Advertising and campaign information.

The Meta Pixel may be used to:

• Measure conversions.
• Analyse advertising performance.
• Attribute enquiries to advertising campaigns.
• Create or refine advertising audiences.
• Display advertising to people who have previously interacted with the website.

Meta refers to information received through tools such as the Meta Pixel as Business Tool Data and may use it for advertising, matching and measurement purposes.

The Meta Pixel should not activate until you have accepted marketing cookies through Cookiebot.

You can later withdraw consent using the website’s cookie settings.

Meta processes information according to its own privacy terms and may act independently for some processing activities.

12. Email and Telephone Communications

When you contact N2K Solutions by email or telephone, we may retain:

• Your contact details.
• The date and time of the communication.
• The contents of your message.
• Notes relevant to your enquiry.
• Records needed to provide a quotation or service.

Email correspondence may be stored in the email account used by N2K Solutions and processed by the relevant email-hosting or delivery provider.

Please avoid sending unnecessary sensitive or confidential information by ordinary email.

13. WhatsApp

The website may include a WhatsApp contact link.

When you choose to communicate through WhatsApp:

• Your telephone number and profile information may be visible to N2K Solutions.
• The contents of the conversation will be processed to respond to your enquiry.
• WhatsApp and Meta may process information under their own terms and privacy policies.
• Information may be stored on the devices and accounts used by the parties to the conversation.

Using WhatsApp is optional. You may instead contact us by email, telephone or the website form.

14. Who We Share Personal Data With

We do not sell your personal data.

Where reasonably necessary, information may be shared with:

• Hostinger.
• WPForms and connected WordPress services.
• Cookiebot and Usercentrics.
• Meta, where marketing consent has been provided.
• Website email-delivery and email-hosting providers.
• Authorised website developers or technical support providers.
• Accountants, insurers, legal advisers and other professional advisers.
• Contractors and service providers involved in an authorised property or maintenance matter.
• Regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required.
• A purchaser or successor if the business is sold, transferred or reorganised.

Where a contractor is involved in a property matter, only the information reasonably necessary to coordinate the authorised work should be shared.

Service providers acting on our behalf are expected to process information only for the agreed purpose and under appropriate confidentiality and data-protection arrangements.

15. International Data Transfers

Some website and technology providers may process information outside Malta or outside the European Economic Area.

Where an international transfer requires additional safeguards, the transfer should be based on an approved mechanism such as:

• A European Commission adequacy decision.
• European Commission standard contractual clauses.
• Another safeguard recognised under applicable data-protection law.

The GDPR requires privacy notices to explain international transfers and the safeguards used where applicable.

Further information about a particular provider’s international transfers may be available through that provider’s privacy policy or data-processing terms.

16. How Long We Retain Personal Data

Website Enquiries

Consultation requests, general enquiries and associated correspondence may be retained for up to 24 months after the last relevant communication.

This allows us to:

• Respond to follow-up questions.
• Maintain an appropriate record of the enquiry.
• Refer to previous discussions.
• Protect the business in the event of a complaint or dispute.

Client and Service Records

Where you become a client, information may be retained for the duration of the service relationship and afterwards where required for:

• Contractual obligations.
• Accounting and taxation.
• Record keeping.
• Insurance.
• Dispute resolution.
• Legal claims.
• Compliance with applicable law.

Cookie and Tracking Data

Cookies and related identifiers are retained according to their individual expiry periods and the settings of the relevant provider. Current durations should be displayed in the Cookiebot cookie declaration.

Security Logs and Backups

Technical logs and backups may be retained according to the security, operational and backup schedules of N2K Solutions and its hosting providers.

When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably possible.

17. Is Providing Personal Data Mandatory?

You are not legally required to submit the website form.

However, we need certain information, such as your name and contact details, to:

• Respond to your enquiry.
• Contact you.
• Understand the service required.
• Prepare a quotation or proposal.

If you do not provide the required information, we may be unable to respond or provide the requested service.

Optional form fields do not have to be completed.

18. Data Security

We use reasonable technical and organisational measures intended to protect personal data against:

• Unauthorised access.
• Accidental loss.
• Improper disclosure.
• Alteration.
• Misuse.
• Destruction.
• Unauthorised processing.

Measures may include:

• HTTPS encryption.
• Secure hosting.
• Controlled WordPress access.
• Strong account credentials.
• Website and plugin updates.
• Restricted access to enquiries.
• Security and spam-prevention measures.
• Cookie-consent controls.
• Backups and technical monitoring.

No online transmission, email system or storage method can be guaranteed to be completely secure.

19. Your Data-Protection Rights

Subject to applicable legal conditions and exceptions, you may have the right to:

• Request confirmation that we process your personal data.
• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal data in certain circumstances.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request data portability where the legal conditions apply.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

These rights are established under the GDPR and are also explained by Malta’s Information and Data Protection Commissioner. Some rights are conditional and may not apply in every situation.

To exercise your rights, contact:

Email: info@n2ksolutionsmalta.com
Telephone: 7707 9781

Please state that your request concerns personal data and provide enough information for us to identify the relevant records.

We may request additional information to verify your identity before releasing, amending or deleting personal data. The GDPR permits controllers to request information needed to confirm the identity of a person making a rights request.

Data-protection requests are normally handled without charge and without undue delay. The normal response period is one month, subject to legally permitted extensions or restrictions.

20. Complaints

Please contact N2K Solutions first if you have concerns about the use of your personal data:

Email: info@n2ksolutionsmalta.com
Telephone: 7707 9781

You also have the right to lodge a complaint with the:

Office of the Information and Data Protection Commissioner, Malta

The IDPC is Malta’s data-protection supervisory authority and accepts complaints where individuals believe that processing infringes the GDPR.

21. Marketing Communications

Submitting an enquiry does not automatically subscribe you to a mailing list.

N2K Solutions will only send optional email or electronic marketing where there is an appropriate legal basis.

Where consent is used:

• Marketing consent will be requested separately.
• Consent will not be a condition of receiving a consultation.
• You may withdraw consent at any time.
• An unsubscribe or opt-out method will be provided.

Information submitted solely to request a consultation will not be used for unrelated marketing without an appropriate legal basis.

22. Automated Decision-Making

N2K Solutions does not use information submitted through the website to make decisions based solely on automated processing that produce legal or similarly significant effects.

Meta advertising systems may use automated processes to deliver and measure advertising, but N2K Solutions does not use those systems to make legal or contractual decisions about individuals.

23. Children’s Privacy

The website and services are intended for adults, property owners, residents, condominium representatives and people seeking professional property-related services.

N2K Solutions does not knowingly request personal data from children through the website.

If you believe that a child has submitted personal information, contact us at info@n2ksolutionsmalta.com so the matter can be reviewed.

24. External Links

The website may link to external services or websites.

N2K Solutions is not responsible for the privacy, security or content of third-party websites. You should review the relevant third party’s privacy information before submitting personal data.

25. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Website tools or service providers change.
• New services are introduced.
• Processing activities change.
• Cookie or advertising technology changes.
• Legal or regulatory requirements change.

The updated version will be published on this page with a revised “Last updated” date.

26. Contact N2K Solutions

For privacy questions, data requests or concerns, contact:

N2K Solutions
Operated by: Noel Psaila
Website: www.n2ksolutionsmalta.com
Email: info@n2ksolutionsmalta.com
Telephone: 7707 9781